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DIGITAL STORE FOR SHEET MUSIC, DOWNLOADS, & MORE

General

Need to get in touch? Check out our Contact Us page to make an enquiry with a member of our team.

 

Christmas Opening Hours & Customer Support

 

Please note – the Faber Music warehouse and offices will be closed for Christmas from Friday 23rd December 2016, reopening Tuesday 3rd January 2017. Customer support during this period will be limited and we will respond to your queries as soon as we are able to. Orders for books over this period will be picked and shipped from 3rd January onwards.

 

Payments and Order Management

The Alexander L'Estrange Store’s payment provider partner is Secure Hosting. Following any processed order on the website you will receive email confirmation that the transaction has gone through and an Order Notification summary email receipt from the Alexander L'Estrange Store. Please quote your order number in any correspondence with the customer support team in order that we may help you with your query as quickly as possible.

Accepted methods of payment
We accept all major debit and credit cards with the exception of Laser and Amex.

Failed transactions
If your transaction has failed:
• Please check you have entered all your card details correctly (the name and number should match those on the card)
• You don’t need to include an issue number unless you are using a Switch, Maestro or Solo debit card, or a start date if this information is not included on your card but please ensure you always enter an expiry date.
• If you receive a “Transaction denied: card declined” message this is likely to be because some card-issuers are very strict with online card payments and if you don't make purchases on this website very often they may be inclined to refuse the transaction, even if there are enough funds in your account to pay for your order. This is more likely to happen if you are based outside of the UK.

If you have checked your card details and they are all correct, we suggest that you contact your card-issuer and ask them to authorise the transaction from our website and then try to complete your order once again.

Alternatively, try using a different credit card to complete the transaction.

Shipping 

Book Orders are picked on the day of receipt (during office hours: Monday-Friday, 9.00am-5.00pm GMT, excluding Bank Holidays) and shipped by Royal Mail First Class post.

Orders can be expected:
UK – 1-3 working days
Rest of the World – up to 14 days


If you do not receive your order within these timeframes please check with your local sorting office to see if they have the item.

If they do not have it then email support@fabermusic.com, quoting your order  number and we will investigate further.

If you require your order more quickly we can organise a courier for an extra fee. Please ring our sales team for details: +44 (0) 1279 828988

CD orders are fulfilled and shipped by a third party supplier and not by Faber Music. Any queries relating to a CD order should be directed to music@alexanderlestrange.com.

Territory of sale
Unfortunately some of the content on the web store is restricted in certain territories due to copyright reasons so you may not be able to complete your transaction if this is the case. You will be notified at the checkout in this instance.

Need an invoice?
If you require an invoice please print your order Confirmation email.

If you require a VAT invoice please contact support@fabermusic.com, quoting your PO number and we will organise this as soon as possible.

Can I see a summary of my Order online?

Yes, log into Your Account and check your Order History.

Digital products

Sheet music files can be printed within 7 days of making your purchase.

Preferred/optimum web browsers/devices
We recommend printing your sheet music from a PC or laptop using Google Chrome to access the site as this browser is the most compatible with our content.

How do I print my sheet music?
To print your sheet music, click on the song title link in your digital order email confirmation:

Alexander L'Estrange Store - print digital order

 

Then click on the 'Print Engaving' button in the top right-hand corner when the link opens in your browser:

 

Alexander L'Estrange store - print sheet music

 

 

Printing from iPad/Android/tablet device?
We would recommend printing from a PC or laptop rather than a tablet device.

Printing too small?
PDF files are set to our standard printing specification which is about 95% of the original page size to ensure that all the copyright information fits on the page.
When printing the sheet music the browser normally uses a default setting that adds additional margins, headers and footers to the page. When you come to print you should ensure that any options for headers and footers are deselected and that fields for margins are set to ‘minimum’ where possible.

Please try re-printing your purchase with these fields deselected.

Download expired?
You have 7 days from the date of purchase in which to print your digital sheet music or download your audio files to your computer.

If you are unable to log in and access your purchase within this time please contact support@fabermusic.com and we will reactivate your purchase for a limited time.

Trying to download audio files to mobile/tablets?
Audio files will not download directly onto mobile phones or tablet devices from the website. You'll need to download them to your PC or laptop, add them to your audio player and sync it with your various devices.

Accessing purchases from another computer
Orders can be accessed from any computer when signed into Your Account. Click on your Order History for all available orders within the 7-day printing/downloading window.

Why do you need my address details?
We need your address information for two reasons:
• to verify your credit card details with the payment provider
• certain items on our store are subject to territorial copyright restrictions so they may not necessarily be available to everyone, therefore we also need customer address details to verify whether the sale can go through in that territory