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DIGITAL STORE FOR SHEET MUSIC, DOWNLOADS, & MORE

Terms & Conditions

We have tried to make it as easy as possible for you to order on the Alexander L'Estrange Shop website. The description against each entry enables you to select the titles of your choice. The price of each item is indicated in pounds sterling. To view prices in Euros or US Dollars please use the currency selector displayed at the top of each page.

Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight of the products. You are informed of the total weight of the order, the method and cost of delivery before you make your confirmation in the Checkout section.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

You do not need to register on this website to place an order. However, by doing so, you will be able to check status of your orders within My Account.

Your right to cancel
The Alexander L'Estrange Shop supplies goods on a firm order basis. However, under UK law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 14 (fourteen) calendar days of the date of receipt. This applies to all goods supplied by the Alexander L'Estrange Shop with the exception of Books where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked "Contract Cancellation" and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 14 (fourteen) calendar days of the date on which you received them.

However if you have purchased a Book and you find the goods faulty, you are advised to contact the Customer Services Team (details below) stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music Ltd will replace the entire package, not just the damaged component.
Orders supplied incorrectly or received damaged

In the event of an order being supplied incorrectly, or if you receive it damaged, we advise you to contact our Customer Services Team (details below) stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked "Authorised Return". Faber Music will send you either a replacement copy or provide you with a full refund.

Digital Prints
The Alexander L'Estrange Shop offers a wide range of music as Digital Prints. Digital Prints are not “physical” items and will not be posted to you, they are digital items which you print yourself. Digital Prints cannot be saved to your computer for copyright reasons, but are available for you to print out for up to 7 days after your transaction. After 7 days the option to print will become void and the print button will be disabled.

On receipt of your payment you will receive an email licence permitting you to make up to 30 copies for your choir. Additional/replacement copies are not covered by this licence and must be purchased separately. Your licence should be retained as proof of your purchase.

CD Orders
Orders of any of Alexander L'Estrange's CDs are fulfilled and shipped by a third party supplier and not by Faber Music. Any queries relating to a CD order should be directed to music@alexanderlestrange.com.

Photocopying
Please remember that it is illegal to photocopy music without a licence from the copyright owner. To photocopy is to steal from the composer/author and the publisher.

Contact Details

For anything arising out of the above, or for further information, contact the Customer Service Department, quoting your order reference number, at the address below:

Customer Services
Faber Music Ltd
Burnt Mill
Elizabeth Way
Harlow
Essex
United Kingdom
CM20 2HX

Tel: +44 (0) 1279 828988
Fax: +44 (0) 1279 828990
Email: support@fabermusic.com

For marketing related queries please contact:

Marketing Team
Bloomsbury House
74-77 Great Russell Street
London
United Kingdom
WC1B 3DA

Tel: +44 (0)20 7908 5345
Fax: +44 (0)20 7908 5339
Email: information@fabermusic.com


The Alexander L'Estrange Shop resides on servers operated and maintained by Faber Music.
Faber Music is registered in England, No. GB 2703274
Registered Office: 74-77 Great Russell Street, London, WC1B 3DA
Vat registration No. GB 523 2613 79